567liveFrequently Asked Questions

Opening an account on 567live takes three main steps. First, you register with a username, email, password, and mobile number on our website or app. We send a verification email—click the link to confirm your email address. Second, you log in and provide KYC (Know Your Customer) documents: a government-issued ID (e.g. passport or national ID card) and proof of address (e.g. recent utility bill or bank statement). Our team verifies these documents, typically within 2–4 hours on standard business days. Third, you add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) and make your first deposit. Once your KYC is approved and your deposit clears, you can access all 567live markets: football (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports.

We do not charge deposits on 567live. When you fund your account via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, the transfer fee (if any) is set by your payment provider, not by us. Bank transfers (online payment, e-wallet, mobile banking, local payment) may incur inter-bank transfer fees depending on your bank's pricing. On withdrawal, we also do not charge a platform fee. Your withdrawal goes back to the same payment method you deposited from; any transfer or processing fees are determined by your bank or e-wallet provider. Withdrawal requests are typically processed within standard review windows—we verify the request matches your registered account details, then send funds to your payment method. Processing time depends on your bank or e-wallet; online payment, e-wallet, and mobile banking withdrawals often settle within hours, while bank transfers may take 1–2 business days.

Your 567live account includes several control and security tools. You can update your password at any time in account settings. Two-factor authentication (2FA) via email or SMS adds an extra login layer. You can view your full transaction history (deposits, withdrawals, wagers, settlements) with filtering by date and type. Account statements are available for download. You can also pause or temporarily close your account via the account menu, and our support team can help with permanent account closure if requested. For security, we recommend enabling 2FA and reviewing your login sessions regularly. If you notice unauthorized activity, contact support immediately—we can freeze your account and investigate. All account data is retained for regulatory purposes and can be requested via our privacy process.

Depositing via mobile banking, local payment, or online payment on 567live is straightforward. In your account, go to Deposit and select your e-wallet. Enter the amount and confirm. You'll be redirected to your e-wallet app or login page. Authorize the transaction using your PIN or biometric verification. Once confirmed, the funds arrive in your 567live account instantly or within minutes. If you're depositing during a busy period (e.g. around Liga 1 or Piala AFF match days), the e-wallet network may experience slight delays, but this is rare. e-wallet and mobile banking follow the same flow. local payment is also available—scan the code with your banking app or e-wallet and authorize. We recommend saving your preferred payment method in your account settings for faster future deposits.

We offer support via three channels. Live chat is available on our platform during business hours—click the chat icon in the bottom right corner. Email support is available 24/7 at our support email (found in account settings); responses typically arrive within 4 hours on standard inquiries. Our help portal contains articles and guides on common topics (KYC, deposits, withdrawals, game rules). For urgent account security issues (suspected fraud, lost password), use the account recovery form on the login page. When contacting us, include your username or email, a clear description of your issue, and any relevant screenshots or transaction IDs. Support is available in English and other languages depending on your region. Standard response time is 2–4 hours; complex cases (e.g. dispute investigation) may take longer.

We cover major football leagues and tournaments year-round. Domestic markets include Liga 1 (Indonesia's top division) and Piala Indonesia (national cup). International tournaments include Champions League, Premier League, La Liga, Serie A, Bundesliga, and international friendlies. We also offer Piala AFF (Southeast Asian championship) during tournament windows. Beyond football, we list MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Markets open and close based on fixture schedules; major tournaments like Liga 1 and Champions League run year-round with daily fixtures. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), some markets may shift based on local fixtures. Odds are updated in real-time on our platform. Each market shows available bet types, odds, and settlement times. Settlement occurs after official match results are confirmed—typically within minutes of final whistle for football.

567live runs a loyalty tier programme based on your account activity. As you deposit and wager on our platform, you accumulate tier points. Points increase with higher deposit amounts and active play across football, live-dealer, and slot markets. Tier progression is typically tracked monthly. As you advance tiers, you unlock benefits: higher account preferences, dedicated customer support, exclusive promotions, and cashback offers. Tier status is visible in your account dashboard. Points do not expire within an active month; however, if your account is inactive for an extended period, points may reset. Tier benefits are credited automatically; no code or claim is needed. We announce seasonal tier promotions via email and in-app notifications. Exact tier names and benefit details are described in your account settings under "Loyalty Programme".

567live is available only in jurisdictions where local law permits online gaming and sports betting. We do not offer our services in jurisdictions where such activities are prohibited. Before opening an account, verify that 567live access complies with the laws of your region. Our Terms of Use and Legal Notice pages explain jurisdiction restrictions in detail. If you're unsure whether 567live is legal in your area, check with local regulatory authorities or legal counsel. If you open an account from a restricted jurisdiction, your account may be suspended or closed, and funds returned to your original payment method. During account setup, you confirm that your access and use of 567live comply with applicable law. We monitor regulatory changes and will notify you of any changes to service availability via email or in-app notice.